ictoto Platform Privacy Notice
This page describes what we collect when you use ictoto and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, settle your entries, and communicate with you about your account. All data collected on ictoto is encrypted, stored securely, and accessed only by authorized staff and trusted third-party processors.
Our privacy commitment covers account holders across all regions where ictoto operates, including Jakarta, Surabaya, Bandung, Medan, and Semarang. We process your data in accordance with applicable data-protection standards and provide transparent disclosure of how we use, retain, and share your information.
This policy outlines your rights regarding your data on ictoto, the third parties we work with, how we handle cookies, and how to contact us with privacy questions.
What Data We Collect on ictoto
We collect your email address during account registration. This is your primary login credential and how we send you account notifications, promotion offers, and support responses. We also collect your full name, date of birth, and residential address as part of KYC (Know Your Customer) verification—a requirement before we allow you to claim promotions or withdraw funds.
We collect a government-issued photo ID (national ID, passport, or driver's license) and proof of address (utility bill, bank statement, or government document) to verify your identity. We store copies of these documents securely and access them only during verification or if we need to investigate account activity.
We collect payment information when you deposit or withdraw. For deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive transaction confirmations from these payment processors but do not store your wallet credentials. For bank transfers to mobile banking, local payment, online payment, or e-wallet, we receive your bank account number and process transfers through our banking partners.
We collect account activity data—your entries, settlement records, balance history, and login timestamps. This data is collected automatically when you use ictoto and helps us settle entries, detect fraud, and respond to disputes or account questions.
We do not store full payment credentials
On ictoto, we never store your complete payment card details, wallet PINs, or bank passwords. Payment processors handle that data according to their own security standards.
How We Use Your Data on ictoto
We use your email and identity documents to verify your account and prevent fraud. We use your payment information to process deposits to your ictoto balance and withdrawals from your account to your chosen payment method. We use your account activity data to calculate tier progression, apply weekly cashback, and settle entries across football markets, live-dealer tables, slots, and esports.
We use your contact details to send you account statements, promotion confirmations, and security alerts. We may contact you if we detect unusual account activity or if we need to clarify information during KYC review. We do not share your contact details with marketing partners—all promotional emails come directly from ictoto.
We retain your KYC documents and account data for the duration of your ictoto membership and for a period afterwards as required by applicable regulations. We delete personal data in response to your account closure request, except where we are legally required to retain records.
Our Data Processors and Third Parties
We work with payment processors to handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank-transfer transactions. These processors receive your transaction details (amount, date, payment method) but do not have access to your identity documents or full account history. We also work with banking partners at online payment, e-wallet, mobile banking, and local payment to settle withdrawals.
We use email providers to send you account communications. We use data-hosting services to store your account information and encrypted identity documents. Our servers may be located in or outside your jurisdiction; in all cases, data is encrypted in transit and at rest.
We do not sell your data to third parties. We do not share your information with advertisers, data brokers, or analytics companies for profiling purposes. We share data only with payment processors, banking partners, and compliance staff as necessary to operate ictoto and comply with applicable law.
On ictoto, your personal data is encrypted, compartmentalized, and accessed only by authorized staff and trusted transaction processors.
Cookies and Tracking Technologies
We use session cookies to keep you logged into your ictoto account. These cookies expire when you close your browser or log out. We do not use tracking cookies to follow your activity across the internet. We do not use third-party analytics cookies for behavioral profiling.
Our platform may use local storage or similar technologies to remember your language preference, dashboard layout, or recent market filters. These are stored locally on your device and not transmitted to our servers.
Your Rights and Data Requests on ictoto
You have the right to request a copy of the personal data we hold on ictoto. You may request correction of inaccurate information in your account profile. You may request deletion of your account and associated personal data, subject to our legal retention obligations and any outstanding account balance or pending withdrawals.
We do not process requests for data deletion while your account has an active balance or pending withdrawal, as we need to retain records to settle those transactions. Once your account is fully settled, you may submit a deletion request via our support team.
Our support team is available in English via live chat to process privacy requests. Requests are reviewed within 10 business days. If you believe we have mishandled your data, you have the right to lodge a complaint with the data-protection authority in your jurisdiction.
Contact Us About Privacy on ictoto
If you have questions about how ictoto handles your data, how long we retain information, or how to exercise your privacy rights, contact our support team via live chat (available in English) or by sending an email to our privacy contact address displayed in your account settings.
We respond to privacy inquiries within 10 business days. If your question relates to a specific transaction, deposit method (DANA, e-wallet, mobile banking, local payment, or bank transfer), or KYC review, our team will investigate and provide you with a detailed response.
ictoto services are available only where applicable local law permits. Your use of ictoto constitutes acceptance of this privacy policy. We may update this policy from time to time; changes are effective when published on this page. Continued use of ictoto after a policy update indicates your acceptance of the revised terms.